Policy

At Naturveda Herbs, customer satisfaction and product quality are our top priorities. We ensure that every product is carefully checked, packed, and dispatched before reaching our customers. Due to the nature of our products and hygiene considerations, we follow a strict No Return and No Refund Policy.

Please read this policy carefully before placing your order.

1. No Return Policy

We do not accept any return requests once the product has been successfully delivered to the customer.

All products purchased from Naturveda Herbs are considered final sale after delivery. Customers are requested to carefully review product details, ingredients, quantity, and other information before confirming their order.

Returns will not be accepted for reasons including, but not limited to:

• Change of mind after receiving the product
• Ordering the wrong product or quantity
• Personal preference or expectations
• Product not suitable for personal requirements
• Unwanted or unused products after delivery
• Any delay in reporting an issue after receiving the order

Once a product has been delivered, it cannot be returned or exchanged.

2. No Refund Policy

Naturveda Herbs does not provide refunds for delivered orders.

After successful delivery of the product, no refund request will be processed. Customers are advised to make informed purchasing decisions before placing an order.

Refunds will not be provided for:

• Delivered products
• Opened or used products
• Products that do not meet personal expectations
• Products purchased during offers or discounts
• Orders where delivery has been completed successfully

All payments made towards delivered orders are considered final and non-refundable.

3. Product Quality Assurance

Before dispatch, every order goes through a quality check process to ensure that the correct product reaches you in proper condition.

We take necessary precautions during packaging and shipping to maintain product safety and quality.

4. Damaged, Defective, or Incorrect Product Received

In rare cases, if you receive a damaged package, defective product, or an incorrect item, please contact us immediately after delivery.

To help us investigate the issue, customers may be required to provide:

• Clear images/videos of the received product
• Order details
• Packaging images
• Any other relevant information requested by our team

Our team will review the concern and provide assistance wherever applicable.

Please note that approval of any claim will be at the sole discretion of Naturveda Herbs after proper verification.

5. Cancellation Policy

Orders can only be cancelled before they are processed or shipped.

Once an order has been dispatched, cancellation requests will not be accepted.

6. Exchange Policy

We do not provide exchanges for delivered products.

Customers are requested to carefully select the required product before completing their purchase.

7. Shipping Related Concerns

Once the order has been handed over to the shipping partner, delivery timelines may vary depending on the courier service and location.

Naturveda Herbs is not responsible for delays caused by courier partners, incorrect customer addresses, unavailable recipients, or other circumstances beyond our control.

8. Contact Us

If you have any questions or concerns regarding your order, please contact our support team:

Email: naturvedaherbs.in@gmail.com

Policy Acceptance

By placing an order on Naturveda Herbs, you acknowledge and agree to all the terms mentioned in this Return & Refund Policy. Customers are requested to read and understand this policy before making any purchase.